Try to think of your ideal reader as a child and just tell your story. Have you ever met a child who preferred an explanation?
Explaining makes for lousy marketing.
Dan Heath, Fast Company
Writing for a child
As a marketing manager, have you ever thought of your ideal reader as a child?
We learn not to talk down to prospects, and we scold our marketing communications writers when they use terms that are too simple. But there’s an argument (which I’m about to make) for thinking of the ideal reader of our marketing pieces as a child. In short,
- They both like pictures.
- Neither one has much time to give you, so you have to take full advantage of a short attention span.
- Explanations bore both of them, but tell your story well and they’ll follow you anywhere.
Can you build a marcom credo around those points, and get your writers to follow it?
Mind you, this is not the same thing as treating your customers like children. (That’s the opposite of treating them with respect.) If you underestimate their intelligence or their collective ability to wreak havoc with your company’s sales figures and reputation, you are treating them like children, and you’ll regret it.
Offer your explanation or tell your story?
So, to return to the Dan Heath quote, telling a good story about your product or service is better than explaining it, particularly if it’s a short story that gets to the point quickly. Content like case studies, blog posts, podcasts and video can do this effectively when it’s well written. Even better when you think of your ideal reader as a child.
There are times, usually late in the sales cycle, at which you need to explain rather than to tell a story. That’s when you pull out the content like white papers, technical articles and application notes. They’re better suited to explaining.